Edition 12
This week's focus

Summer is coming β˜€οΈ

Your weekly dose of learning, recognition, stories, and inspiration from across the Ocean Basket family.

πŸ‘‘ Living the Brand

Crew Spotlight

Peet JoubertΒ· Ocean Basket Bethlehem
πŸ‘‘ This week's star

Huge Academy shoutout to OB Bethlehem for 100% completion of all courses! With an average of 91.6%, the Bethlehem crew is killing it! "The training has improved the crew's understanding of our standards, customer service, food preparation, and teamwork. It has also helped identify areas of improvement, and encouraged them to take more pride in their work. The Academy has helped my crew become more confident, motivated, and professional.''

πŸ“° Academy News

What's new at the Academy

This week

New menu training drops Monday, and the Sushi Time Challenge leaderboard is live.

🌍 Global News

From around the world

Ocean Basket globally

Our Cyprus family opened their newest restaurant, and Greece hit a record month. One ocean, one family. 🌍

πŸ“Έ New Store

Fresh off the coast: OB Ballito 🌴

The team getting ready for opening day
Fresh new dining room, right by the sea
Kitchen's fired up and ready
1/3
← Swipe through the photos β†’

Opening Friday

Doors open Friday. Who's road-tripping up the coast to say hello?

Welcome to the family πŸ’›
🍀 Product Tip

Get to know: Kingklip

On the menu

🍀 Serve it up

Firm, mild and flaky β€” a great pick for guests who say they don't usually like fish. Suggest it grilled with lemon butter.

🍽️ Family Meeting

This week's Family Meeting

For all managers

Theme: guest generosity. Run your meeting using the pack in the manager group, and share one win.

πŸ› οΈ Learn a New Skill

This week: The Art of the Upsell

Academy Β· Beginner

A great upsell feels like looking after your guest. Watch the clip, then tell us how you'd use it.

❓ What's one dish you'll confidently recommend this week, and why?
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πŸ’› OB Rewards Tips
OB Rewards
Help every guest join OB RewardsMore points for them. More return visits for us.

Mention it early, keep it simple, point out the perks, and remind them earning carries through on OB Direct.

πŸ“‹ SOP Spotlight
Straight from the manual

Never let cooked calamari sit under the pass longer than 8 minutes.

πŸ’‘ Did You Know?
One starter β†’ more smiles

Guests who order a starter are far more likely to order a second drink too.